What should I order to begin e-cigarette  use?

We recommend either the Joyetech eRoll starter kit or the eGo-C starter kit - both kits come with two complete electronic cigarettes (2 rechargeable batteries & 2(eRoll) or 5(eGo-C) atomizers, a battery charger and 5 cartridges.  We also recommend getting some e-Liquid to refill your cartridges.

What strength nicotine e-Liquid would you suggest?

For first time users we recommend 20 mg strength (all of our samples currently come in that strength).  We find that this strength is satisfactory for about 90% of our customers.

When the kit arrives, how do I use it?

Every kit comes with a user manual which includes diagrams and instructions for use.  If you purchase the kit in our store we will help you get started.

How will I know if I need to add liquid to my cartridge?

We recommend that you try to keep the e-liquid cartridge at least one third full at all times.  This is important and will prevent burning out your atomizer and getting the burnt taste in your mouth.  It is important to not let your cartridges get too dry as that is what causes atomizers to die prematurely.  To check your e-liquid level flip your eRoll or eGo-C upside down and you will be able to see how much e-liquid is still in your cartridge.

Do I need to buy many cartridges?

If you stick with one flavor of e-Liquid you can just keep refilling the same cartridge for quite a while. If you want to try a new flavor, you can either use a new cartridge or thoroughly clean your old cartridge.  It is also important to purchase new cartridges as they do wear out and will begin to leak e-liqud into your atomizer and possibly flood it.  If you have flooded your atomizer you will need to remove the cartridge and place your lips on the cone and push the button(eGo-C only you are not required to push button on eRoll) and inhale many times until you start to get less vapor or the vapor begins to taste burnt.  Stop when it begins to taste burnt so you don't burn out your atomizer.  Replace your cartridge and your atomizer should not be flooded anymore.  If this does not work then you will need to replace your atomizer. 

Does it taste like a cigarette?

Most people find it tastes much better once you get used to the e-cig. However, it gives you the nicotine your body craves and the physical sensation of smoking without the smoke, smell and thousands of chemicals.

I don't like the taste, can I return it/get a replacement/get a refund/get an apology?

We do not offer refunds for e-liquid purchases.  You should try replacing your atomizer and cleaning your cartridge before you try our e-Liquid. Also, make sure you use a high quality Joyetech battery and that it is fully charged.  If you are using a non Joyetech battery then you are not using the highest quality battery available on the market and the taste of our liquids can not be guarenteed.  

The flavor is too weak, can I return it/get a replacement/get a refund/get an apology?

We do not offer refunds for e-liquid purchases.  You should try replacing your atomizer and cleaning your cartrige before you try our e-Liquid.  Also, make sure you use a high quality Joyetech battery and that it is fully charged.  If you are using a non Joyetech battery then you are not using the highest quality battery available on the market and the taste of our liquids can not be guarenteed.  

Will I be able to quit smoking using the e-cig?

The electronic cigarette is an alternative to smoking and is not a smoking cessation device. Some people have quit smoking using the electronic cigarette but we make no such claims as to effectiveness for that purpose and e-cigs are not sold for that purpose.

How safe is the e-cigarette?

Our e-Liquid generally contains only nicotine, vegetable glycerine, water, flavoring and citric acid. Our menthol liquids also contain propylene glycol (PG) and ethanol. These ingredients are US Pharmacopeia grade and/or are FDA approved food additives. This liquid is heated in the e-cigarette until it forms a vapor. Since nothing is burned, the user never inhales any smoke or tar and only inhales those ingredients listed on each bottle of Vermont Vapor e-Liquid. However, because nicotine is an addictive stimulant, it is always best to check with your doctor before using this product. Likewise, children and persons who are pregnant or may become pregnant should not use this product.

When someone exhales it appears there is smoke....what is it I'm seeing?

What you're seeing is just the vapor - no smoke. There is nothing that is burned. It's the e-Liquid in the cartridge, which is heated by the atomizer when you draw on the e-cig. There is usually no odor at all (except maybe from the flavors, which are never overpowering or objectionable)

Are all the ingredients in your e-Liquid made in the U.S.A?

That's a good, but also incredibly complex, question. Sadly, that means you should prepare yourself for a rather longwinded response.

The honest and simplest answer is probably "no." Let me explain:

All our e-Liquid ingredients and packaging components are purchased from US companies. However, whether these are "manufactured" in the U.S.A. is not practically knowable. For example, though we have U.S. lab reports for the vegetable glycerine we use, we only purchase it in 5-55 gallon sizes and not by the tanker (maybe when the business grows... I can dream). Thus, by the time it gets to us from our wholesale supplier it has passed through a number of hands including the original manufacturer, a broker, and at least one company (more likely, there were a few) who parceled it out for resale. So, for chemicals, it is near impossible to work in reverse to determine the locations where they were originally extracted, synthesized, or distilled - and that's not even inquiring into the source of the precursor materials from which the chemicals were derived.

One important thing to remember is this: No (smart) company will willingly divulge where it purchases the product it sells - if it did, customers could cut out the middlemen and save money. (I actually have practical experience with this: Our old nicotine supplier was a multinational corporation that is used by many large companies and research institutions in the U.S. Unfortunately, when they sent me my order one time, they neglected to remove some handling information from the (U.S. based) company where they purchased the nicotine. Needless to say, we now pay one fifth of what we used to for the exact same chemical from the exact same source - it's just a little fresher as it has spent less time on a truck moving between warehouses and labs).

Similarly, we purchase flavorings from U.S. companies that "make" the flavoring in the U.S. However, the flavoring may be made up of alcohol, water, and chemicals that give artificial flavor and all of those ingredients could have originated (in a similar manner as the glycerine) abroad. In fact, the only original manufacturer we deal with is the one who creates the pipettes that go into the droppers - but we still don't know the origin of the glass they use (or the silica and other chemicals used to make the glass).

So I guess it comes down to this: We only guarantee that everything in the liquid comes to us from a U.S. source and that none of the money we spend to create our liquids goes to a foreign entity. Given the nature of trade these days, it is, practically speaking, the best we can do.

Can I use it anywhere?

Although e-cigarettes don't generally fall under smoking bans, it's always up to business owners as to whether you'll be able to use it in their establishments. Also, you should check applicable local laws.

Is it cheaper than smoking?

Yes.  After an average initial investment of $70 to $100, the cost should hover around $20-$30 a month. Assuming a moderate smoking habit of one pack per day and a price of $6 per pack ($180 per month), this works out to a savings of over one-hundred and fifty dollars every month!

What accessories do you sell?

We sell extra batteries, atomizers, cartridges and carrying cases.

How soon will you ship my order and what method do you use to ship?

We generally try to ship on the same day if the order comes in early enough or first thing the following morning during the business week. Your package will be shipped USPS Priority mail (transit time averages 2-3 days in the U.S. & 6-10 days internationally).

Do you ship to ...?

We ship to any valid address you enter in the order form. However, it is your responsibility to make sure that your importation, receipt, possession, and use of the products you order complies with the laws and regulations of your jurisdiction. We will not be responsible for orders that are intercepted by customs or that require the payment of an import tax or fee. You, the customer, are in a better position to understand the laws of your locality.

What about telephone support if I have any problems?

Because we are a small company, we do not have anyone who sits at a desk and answers the phone all day. However, someone at our Lyndonville, Vermont, retail store can generally be reached from 10am - 5pm EST Monday through Saturday at (802) 427-3138. If no one is able to take your call, leave a message and someone will give you a call as soon as possible.

Do you offer wholesale or bulk pricing?

We do have a wholesale and bulk pricelist for retailers that want to resell, repackage, or use our e-Liquid as a base to create their own. Send us an email and we'd be happy to send you our pricelist or answer any questions you may have.

If there was just one handy tip you could offer to new users what would it be?

Give the e-cig a fair chance. Try to put away your cigarettes for a few hours and just use the e-cig to give yourself time to get used to it.  Most important thing is to have fun and try many different flavors!



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